Saved Items
Bones & Harley
The custom urn is an original created for a client. The design is based on the client's specific memories and preferences.
INSPIRATION BEHIND THIS URN:
They were best friends from the second they met. Inseparable and undeniably adorable. They took care of each other and lived 9 lives side by side until one day when Harley went to Kitty Heaven. Their bond so strong, it wasn’t too long before Bones followed – dying of a broken heart – a true and miraculous story of love and friendship.
Estimated Price Range for a custom urn with similar complexity
$1,250
(Design Fee $250 + Urn $1000)
Free shipping
Available Sizes:
4" (holds up to 45 lbs)
5" (holds up to 90 lbs)
HOW CUSTOM URN ORDERING WORKS:
1
Pay a $250 Design Fee to Start
The custom urn process begins with the creation of the design. The $250 fee includes a design consultation and a custom urn design. The design fee applies towards the final price of the custom urn.
2
Get Your Design Consultation
To create that perfect design, we will call you to talk about your cherished memories, photos, preferences and budget range for the custom urn.
3
Approve Custom Design & Pricing
Receive a proposal within 2-4 weeks with your custom design & pricing options aligned with your requested budget range.
Please note that if purchasing an urn, all pricing options will reflect a credit for the $250 design fee already paid by you.
4
Custom Urn Delivered
Receive custom urn in 6-12 weeks from final approval. Free standard shipping included.
Pricing
Custom urns start at $699 and can range in price widely based on client customization requests.
Pricing is determined by:
- Shape & Size of urn
- No. of sides on the urn being customized
- Detail, Complexity & Materials
- Turnaround time (Standard or Expedited)
The custom urn ordering process begins with the client paying a non-refundable $250 design fee for the creation of a custom design. The design fee includes the design and a design consultation. The client is subsequently provided a proposal within 2-4 weeks with the custom design & pricing options aligned with your requested budget range. Please note that all pricing options reflect a credit for the $250 design fee already paid by you.
Production & Shipping
We only create a limited number of custom urns every year because we stay booked year-round with advance bookings. Therefore, we encourage our clients to book their design slot by paying their design fee as early as possible.
Here are our typical turnaround times:
Initial Design
2-4 weeks from receipt of requested photos of your pet
Custom Urn Completion
12 weeks from design approval by client.
Expedite Option
6-8 weeks from design approval by client. Surcharge applies.
Shipping:
Fine Print
- A defective piece includes but is not limited to hairline fractures, the top lid of urn doesn’t fit the bottom or pet name or other requested written copy has been misspelled.
- Please keep in mind, all Alyson Whitney urns are hand- crafted therefore, minor color variations or a slight “wobbliness” in it’s standing are hallmarks of a fine hand-crafted piece and do NOT qualify as a defective product. Improper use of the sealing glue does not qualify as a defective product either.
- All approved exchanges must be unused and in the original packaging. No return or exchange on products that shows signs of having been used, scratched, or defaced will be allowed.
- We reserve the right to refuse your exchange based on our return policy.
Return Policy:
Due to the custom and made-to-order nature of our products, no cancellations, refunds or returns are accepted. We allow exchanges only if the item is defective:
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